What documents or information do I need to provide during the registration process?
You'll need to provide your contact information, business details (if applicable), tax identification, and banking information for payouts. Requirements may vary depending in your place of business.
How can I list my products on the marketplace?
Log in to your seller account and navigate to the "Add a Product" or "List Item" section. Fill in the product details, including title, description, price, and images(lab reports in case of cannabinoids). Follow the provided guidelines. You can do bulk listing using csv file.
How do I handle customer inquiries and issues?
Respond to customer inquiries promptly and professionally. For order issues, work with the marketplace's customer support to resolve disputes or address concerns.
How can I manage my inventory and orders?
You can use the seller dashboard to monitor your inventory levels and track incoming orders. We provide tools to help you manage your business efficiently.
What payment methods are available for receiving earnings?
We offer direct bank transfers or payment through platforms like PayPal.
What happens if a buyer wants to return a product?
Familiarize yourself with the marketplace's return and refund policies. Typically, buyers can request returns within a specified timeframe, and you'll need to process them accordingly.
Can I sell internationally on the marketplace?
Yes you can, if you have proper business permit & shipping facility.
What should I do if I suspect fraudulent activity from a buyer?
Contact the marketplace's customer support immediately and provide any evidence of fraudulent activity. They will guide you on the appropriate steps to take
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